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FAQ

Here you will find all the answers to the most common asked questions.
We hope we can help you.
 

General information

What is pure!?
Pure! GmbH is your supplier for all products, know-how and service concerning compressed air preparation. As a partner of Parker Hannifin GmbH, we are responsible for the distribution of components from the well-known Parker Hannifin range of products and, based on existing business relationships, we look after the end-users and trade customers of Parker Hannifin.
What are our brands?
We rely on the extensive and successful range of Parker's products - the big brands are: Parker domnick hunter, Parker Hiross and Parker Zander.
How can I get advice from experts?
As an experienced partner with extensive product and employee know-how, we know what is important to you in your daily work. No matter whether it is selection, installation, commissioning or service, pure! is your partner when it comes to compressed air preparation.

HERE YOU CAN FIND THE PEOPLE TO CONTACT AT PURE!

Products

What is the range of application for pure! products?
Our industry and system solutions:
  • Beverage Filling Industry
  • Gas chromatography
  • Nitrogen production
  • Laser cutting industry
  • Wine industry
How can I receive product information?
If you have individual requests for product information, you can always send us a contact request or a call-back request.
We will gladly answer all your questions.

CONTACT REQUEST
Where can I find the product data sheets?
You can find all our data sheets and catalogues in our download section.

HERE YOU CAN FIND OUR DOWNLOAD SECTION.
How can I easily find products?
The easiest way to find your desired product is to use our search function in the header of the website. If you know the exact article number of your product, you can also use the quick order function next to the search function.

Customer account & settings

How do I create a customer account?
You can create a customer account for our B2B ordering portal at any time. Just click on "Register" in the header of the website. Afterwards you can define your data for the account.

CREATE CUSTOMER ACCOUNT NOW
Can I register several delivery addresses?
In your customer account you can manage them under the menu option "delivery addresses". It is also possible to create several delivery addresses.
Where can I find my customer account?
After you have logged into your account, you will find your customer account in the header of the website. Here you can change your personal data.

TO THE CUSTOMER ACCOUNT
What information can I find in my customer account?
In your customer account you will find information about your profile, user administration, delivery addresses, orders and invoices.
How can I log out?
You can log out of your customer account by clicking on the "Logout" button in the header of the website.

Order & order processing

What payment options do I have?
In our B2B shop you can pay all orders on account.
What does Quick-Order mean?
Quick-Order enables you to order products very quickly. All you have to do is enter the article number and quantity of the product you want to order.
You will find the Quick-Order function in the header of the website.
What happens to items that are not immediately available?
All articles which are not immediately available have a longer delivery time. This will be shown on the products.
Will I receive an order confirmation?
You will receive an order confirmation by e-mail after each order. You can also find the oder confirmation in your customer account under orders.
Can I select a desired date for delivery?
You can select your desired delivery date in the order overview during the ordering process. 
Where do I see my outstanding orders? ‚Äč
You will find your outstanding orders in your customer account at the menu item "orders".
Can I cancel an order?
It is not possible to cancel current orders. However, you can use a complaint to return your product.
How can I complain about an order?
You can use the complaint form to make a complaint to us. After we have received your complaint, it will be examined and we will contact you.
Submitting the complaint is merely a transmission of information.

Please send us as much information as possible about your complaint.
  • Mandatory information (*):
  • Order/order number
  • Article number
  • Number of articles to be complained about
  • Responsible contact person at your company for processing the complaint
  • Reason for the complaint

Optional, required specifications:
  • Delivery note number
  • Information whether replacement is required
  • Note on the complaint

Legal & Contact

Where can I find legal information such as terms and conditions, privacy and imprint?
You will find all our legal information in the footer of our website.

Imprint DATA PROTECTION TERMS AND CONDITIONS
How can I contact pure!?
In case we have not answered all your questions, please do not hesitate to contact us at any time. We look forward for your questions, wishes or suggestions. We will be delighted to help you so that you can work successfully with the products of pure! and our partners.

CONTACT REQUEST